FAQ

1. How do I order?
You can order securely from our online shop or by phone on 01526 344971 or fax on 01526 345613, or write to us at Pioneer Trading Company, 24 Dogdyke Road, Coningsby, Lincoln, LN4 4TE. England.

2. Do you take orders from other countries?
Orders for non-European countries are not taken in our online shop. You will need to call the office so that we can advise on shipping costs. Call us on 01526 344971.

3. How can I pay?
We accept all major credit and debit cards. We also accept cheques made out to Pioneer Trading Company.

4. How much is delivery and how long is delivery time?
Prices do not include delivery. Delivery charges are worked out as you place your order. We process your order right away and you will normally receive your order within 5 workings days. International orders are generally received in less than 14 days. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

1. What is Golden Emu Oil?
Golden Emu Oil is an entirely natural golden coloured oil, which has a deeply soothing action on muscles, joints and skin.

2. Where does your Emu Oil come from?
It is 100% Australian. The natural environment of the emu enhances the quality of the oil. Golden Emu Oil is registered in Australia for its use as an effective anti-inflammatory. It is also in capsules and liquid to take orally

3. What can it be used for?
To soothe aches, pains, muscle and joint problems, burns, skin problems – in fact anything that causes discomfort.

4. How long before I feel relief?
Almost immediately in many cases. Although for an on going problem you may find it will take a few days.

5. How often should I apply Golden Emu Oil?
Apply at least three times daily to start with. Pre-warm in cold weather and use sparingly. You will be amazed how long it will last.

6. Can I use it on my face?
Golden Emu Oil is non-irritating, so you can use it on your face. It also makes a wonderful base on which to apply make up. Use sparingly. It is great for eyelashes too.

7. Can anyone use Golden Emu Oil?
Golden Emu Oil is safe for even those with sensitive skin; however if in doubt try a small patch test (use pure golden emu oil without any fragrance for extra sensitivity).

1. What is Blue Active Gel Rub?
Blue Active Gel Rub is a blend of Golden Emu Oil, Aloes, Glucosamine, M.S.M. and Herbal extracts for muscles and joints

2. How often should I use it?
Any time anywhere. It has a pleasing fragrance.

3. When should I use Blue Active in preference to Golden Emu Oil?
Blue Active is our "quick fix" product. Its deeply soothing properties are effective almost immediately. Golden Emu Oil is used for long standing problems, however many users benefit from blending both products together, it is extremely versatile.

4. Can Blue Active be used for anything else?
Yes, it is extremely effective in soothing headaches.